Step: We provide Mediation and you will / otherwise Conciliation into functions
- If for example the Payment find to not ever handle their criticism, or perhaps not to deal with your own complaint right now*, their file will be signed.
- Should your Payment chooses to manage their criticism, we shall dictate the next step, which can become asking for a reply and you can an answer.
* New Commission can decide not to ever handle your issue from the now if this establishes you to definitely an alternative process exists to that handle the questions.
At that step, we’ll inquire the newest Respondent so you can fill out a response Function. The new Respondent will receive 60 days to send your, the fresh Complainant, in addition to Payment their completed means. Read more