What Is Customer Experience? Examples + Tips 2024
3 Elements of a Better Customer Experience I explained that many brands often assume that they have to be everywhere their customers are in order to better serve them. 1-800-Flowers, the biggest gifting retailer in the US, uses AI to make shopping a breeze. Their virtual assistant, GWYN (gifts when you explain customer service experience need them), helps users find the perfect gift with smart, con …